Refund policy

Return & Refund Policy

Thank you for shopping with A Twisted Thread! 💗 Each embroidered item is made with care, and we want you to love your purchase.

Custom & Personalized Orders

Because our embroidered products are made to order, customized and personalized items are generally final sale once production has begun.

We do not accept returns or exchanges for changes of mind, incorrect sizes selected by the customer, or personalization details submitted incorrectly.

Please double-check your order details, spelling, sizes, garment colors, and embroidery preferences before checkout.

Cancellations & Order Changes

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate requests before materials are ordered or production begins. Once production has started, changes or cancellations may not be possible.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered due to our error, please contact us within 7 days of delivery.

Email us at atwistedthreadembroidery@gmail.com with your order number, a description of the issue, and clear photographs.

We will review the situation and work toward an appropriate resolution, which may include a replacement, correction, or refund.

Colors & Product Appearance

Please note that garment colors and embroidery thread colors may appear slightly different depending on lighting, photography, and screen settings.

Occasionally, supplier availability may affect garment brands or colors. If a significant substitution is necessary, we will contact you before proceeding.