Custom Orders & Returns

Welcome to A Twisted Thread! 💗 Every embroidered piece is thoughtfully created just for you. Please review our ordering policies before purchasing.

Processing & Production Time

All embroidered apparel is made to order. We typically order blank apparel from our trusted suppliers after your purchase is placed.

Please allow 10–15 business days for your order to be prepared before shipping. This includes ordering materials, receiving apparel, preparing your design, and completing embroidery.

Processing times may vary depending on supplier availability, order size, design complexity, and seasonal demand.

Business days exclude weekends and major holidays. Shipping time is additional.

Need your order by a specific date? Please contact us before purchasing so we can discuss availability.

Customization & Order Details

Please double-check all selections and customization details before submitting your order, including:

Apparel style, size, and color
Embroidery thread colors
Appliqué fabric choices, when applicable
Names, initials, spelling, and personalized details

If you request custom colors or materials, we may contact you to confirm availability or discuss alternatives.

Actual garment, thread, and fabric colors may vary slightly due to screen settings, lighting, and supplier differences.

Changes & Cancellations

If you need to make a change, please contact us as soon as possible.

We will do our best to accommodate changes before materials have been ordered or production has begun. Once materials have been purchased specifically for your order or embroidery has started, changes and cancellations may not be possible.

Returns & Exchanges

Because our embroidered items are made to order and often personalized, we do not accept returns or exchanges for change of mind, incorrect size selections, or customer-provided customization errors, except where required by applicable law.

Please review garment sizing information carefully before ordering.

Damaged, Defective, or Incorrect Orders

We want you to love your purchase!

If your order arrives damaged, defective, or different from what you ordered due to our error, please contact us within 7 days of delivery with your order number and clear photographs.

We will review the issue and work with you toward an appropriate resolution, which may include a replacement, repair, or refund.

This policy does not limit any rights you may have under applicable law.

Apparel & Material Availability

We work with suppliers such as Jiffy, S&S Activewear, SanMar, Faire, and other suppliers as needed.

Occasionally, a selected garment, color, or size may become unavailable after purchase. If this happens, we will contact you to discuss an acceptable alternative or a refund for the unavailable item.

Shipping

Shipping costs are calculated at checkout unless otherwise stated.

Once your order ships, delivery times depend on the shipping carrier. We are not responsible for carrier delays, but we are happy to help you locate tracking information.